NUDE's FAQ
Shipping
We ship for our International store from our warehouse in Istanbul. We ship to most countries internationally, except US, Europe and Turkey. For these countries please visit our other stores on us.nudeglass.com, eu.nudeglass.com or tr.nudeglass.com. If our eCommerce is not able to process orders from your country, please send an email to customercare@nudeglass.com. We will gather this input for further optimization of our shipping strategy.
Customers ordering on the International store will be served with Delivery Duty Unpaid (DDU) and will be charged for items purchased and the shipping only. Import duties or tax costs (where applicable) will be invoiced to you directly from DHL or an import broker appointed to you. Please check our Condition of Sale policy for details on International Shipping.
It depends from which country you order. In general NUDE is able to ship internationally between 5-7 business days. Delivery details will be provided in your confirmation email.
We try to fulfill our orders as quickly as possible. Once you confirm your order, no changes can be made. That said, please email us at customercare@nudeglass.com and we will try to see if a good solution can be found.
You can find your order number in both your order confirmation as in shipping notification emails.
If you experience problems finding your order number, please contact us at customercare@nudeglass.com
Product
All our products are made of lead-free crystal glass.
The key feature of lead-free crystal glass is that the minerals it contains strengthen the material, making it possible to produce highly durable but incredibly refined and gossamer-thin glassware. Crystalline glass captures the light, delivering sparkling clarity. It also adds resonance to the glass. This brings out the full colours and textures of the best wines, champagnes and liquors.
All our products are made in Turkey.
The mastery and craftsmanship of handmade glass is a signature of NUDE. NUDE prides itself in its artisanal approach to glassware, specialising in handmade, pure crystalline glass, be the pieces blown, pressed, or press-blown.
We have created a guide especially for our Stem Zero and Ghost Zero range, but included are tips and tricks on how to keep your glassware in the best shape. Take a look at our page.
Most of NUDE's products are handmade with the utmost care and some of our products are handblown. Please be aware that the colors of our products may vary due to this process.
Returns
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Our standard return policy is 14 days. Please review our return policy for details.
We aim for the highest quality for our products. Keep in mind that handmade products might not be identical and could include some small differences. In case of a clear defect, please reach out on customercare@nudeglass.com and include pictures of the defect.
It might happen that a product gets damaged during transport. In this case also please reach out to customercare@nudeglass.com, keeping your order number at hand, and we will help you out.
Returns are processed within 10 business days after receiving your return package. It may take up to 5 additional business days for refunds to post on your account. When you refund is processed, we will confirm this to you by email.